eCommerce Support Analyst
Job
Summary:
Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Heavy focus on eCommerce growth.
Essential Job Duties:
Handle phone and emails from customers.
Call center functions to provide quality customer service.
Ensure the company establishes and maintains constant communication with customers.
Understanding of eBay and eCommerce sites (i.
e.
LKQonline.
com)Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Generate sales from online leads.
Assumes other duties as assigned.
Generates revenue by promoting sales of new and existing products.
Initiates sales calls to existing customers to assess the need for replenishing inventories.
Assists walk-in customers with sales of product and/or services, respond to questions regarding parts, pricing, services, etc.
Prospects and develops relationships with potential customers, or leads, to cultivate new business.
Provides ongoing customer and technical service on existing accounts.
Assumes other duties as assigned.
Education/
Experience:
High School graduate required.
Skills/Abilities:
Must have good written and verbal communication skills along and the ability to work well with others.
Must have good customer relations skills.
Must be comfortable with cold calling.
Must be attentive to detail and ensure accuracy in work assignments.
Must be able to convey product information and availability to customers.
Must possess the ability to deal tactfully with customers.
Must be organized, motivated, and a self-starter.
Machines/Equipment:
Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
Physical Demands/Working Conditions:
This position requires sitting, standing, bending, and lifting.
Must be physically able to lift boxes weighing approximately 30 lbs.
Must have the ability to work under conditions of frequent interruptions and be attentive to details.
Benefits:
Health/Dental/Vision InsurancePaid Time Off401k with Generous Company MatchCompany Paid Life Insurance and Long Term DisabilityShort Term DisabilityEmployee Assistance ProgramTuition ReimbursementEmployee Discounts.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Heavy focus on eCommerce growth.
Essential Job Duties:
Handle phone and emails from customers.
Call center functions to provide quality customer service.
Ensure the company establishes and maintains constant communication with customers.
Understanding of eBay and eCommerce sites (i.
e.
LKQonline.
com)Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Generate sales from online leads.
Assumes other duties as assigned.
Generates revenue by promoting sales of new and existing products.
Initiates sales calls to existing customers to assess the need for replenishing inventories.
Assists walk-in customers with sales of product and/or services, respond to questions regarding parts, pricing, services, etc.
Prospects and develops relationships with potential customers, or leads, to cultivate new business.
Provides ongoing customer and technical service on existing accounts.
Assumes other duties as assigned.
Education/
Experience:
High School graduate required.
Skills/Abilities:
Must have good written and verbal communication skills along and the ability to work well with others.
Must have good customer relations skills.
Must be comfortable with cold calling.
Must be attentive to detail and ensure accuracy in work assignments.
Must be able to convey product information and availability to customers.
Must possess the ability to deal tactfully with customers.
Must be organized, motivated, and a self-starter.
Machines/Equipment:
Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
Physical Demands/Working Conditions:
This position requires sitting, standing, bending, and lifting.
Must be physically able to lift boxes weighing approximately 30 lbs.
Must have the ability to work under conditions of frequent interruptions and be attentive to details.
Benefits:
Health/Dental/Vision InsurancePaid Time Off401k with Generous Company MatchCompany Paid Life Insurance and Long Term DisabilityShort Term DisabilityEmployee Assistance ProgramTuition ReimbursementEmployee Discounts.
Estimated Salary: $20 to $28 per hour based on qualifications.
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